COVID Travel First-hand experience to Mexico

(224 Reviews)
98% Recommended

Katherine Poon

London, ON
Your Exclusive Destination Experience Designer

About Me:

I am Fun In Paradise Travel, your dedicated travel advisor, and I am passionate about turning travel dreams into unforgettable realities. With a heart full of wanderlust and a mind brimming with i...

Health & Safety Protocol - Iberostar Cancun

I have been asked lots as to whether it is safe to travel during the Pandemic.  As an all-rounded travel agent, I have decided to venture onto the world to experience COVID first-hand.  My in-person experience definitely has been of an asset as I address the concerns raised by my clients.

Here are some of the highlights:

At the Airport

Temperature checked and luggage loaded by ourselves to avoid as little contact as possible. Passengers are boarded by zone with the ones sitting at the back and window seats boarding first.

Onboard the plane

We were given a sanitization kit including gloves, water, pretzel, sanitizing gel, earbuds. The flight was about 70% occupied, and we have the whole row to ourselves. Normal service is suspended to avoid cross-contamination. The attendant assigns passengers to empty seats to try to allow middle empty seats whenever possible. Flight attendants are constantly monitoring if passengers are adhering to mask-wearing and social distancing protocol on the flight. Flight attendants all wore PPE for full protection of our health and safety.

Resort Transfer

We were transferred to the resort in a mini-van and our luggage was sprayed with an antibacterial agent prior to being loaded onto the van. There is Plexiglass separating the driver and the passengers. We only have 5 passengers in the van. We now need to confirm our return transfer using an app.

At the resort

Our luggage was sprayed and cleaned with an anti-bacterial agent and all guests are asked to step onto the sanitizer mat to minimize spread. During check-in, the temperature was taken to ensure we are symptom-free. Their staff is monitored daily via a temperature check. Guests and staff are all wearing their masks. Guests were given a travel kit (mask, sanitizer, and wipes). Guests now use their bracelets to open their rooms to minimize contact. Guests will now be viewing the menus via a QR code on their phone. 

At the restaurants

Whenever possible, food is covered or being served. The temperature will be taken each time guests enter the restaurant along with sanitizing our hands. The servers all wore their masks and gloves. Guests are required to wear their masks when up and about getting their food. All the tables and chairs were being sanitized between guests and there are sanitization mats at all entrances. At a la carte restaurants, guests have plenty of distance between each other. Due to the low occupancy, social distancing has not been an issue!

At the Pool

The pool is busier in the afternoon. The pool bar is opened and drinks are served.

At the Public Areas

Due to the low occupancy, there are plenty of spaces to practice social distancing at the beach, and walkways around the resort.  Sanitizing stations and mats can be found in most key entry areas.  

Overall, I felt extremely safe on this journey and in fact, felt much safer than being at home.  I have stayed at the Barcelo Maya Riviera - All Adult Only on my trip and site visited her sister complex as well as a number of resorts in Cancun (Iberostar, Secrets, Dreams, and Grand) so allow me to recommend the perfect value product for my clients. Should you wish to see more pictures of my journey, please hop over to my business page - Fun In Paradise Travel.  

#ACVDreamMakers #bringingvacationsback #TourismStrong #ReadyWhenYouAre #traveldreaming #ACVFam #learningisthekey


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