(153 Reviews)
99% Recommended

Katherine Poon

London, ON

CARIBBEAN, HAWAIIAN & EUROPE VACATION SPECIALIST

I grew up loving to travel and experiencing new cultures and cuisines, but I never imagined all the possibilities it would show me! I have personally experienced many travel styles which allows me to have a wealth of knowledge and experience delivering optimum services to my clients from initial consultation to finalizing all the details. Each client is unique in interests and preferences. I will take great care in curating a valuable vacation experience that is guaranteed to be unforgettable. Would you like to immerse yourself in a new destination whilst indulging in the very best levels of personal and attentive service, lavish and sumptuous accommodation, exquisite and unrivaled levels of gastronomy; with informative and educational guides?

My Travel Specialties

Your personal vacation curator

After numerous trips to Europe, Mexico, the Caribbean, Hawaii, the South Pacific, and North America, one of my best friends suggested that I become a travel advisor. I used my experiences to get started, and immediately began taking specialist courses to ensure that I gave my clients...
Read more from my Your personal vacation curator bio.

Lunch at Jade Mountain Terrace -view of the Pitons

Your Luxury Sun Destination Vacation Expert

Who does not like to have some fun in the sun and dip your toes in the hot sand?  Or wake up to the view of the crystal blue sky with the turquoise water?  The possibilities are unlimited as there are lots to do and see for any ages and for any occasion (Family...
Read more from my Your Luxury Sun Destination Vacation Expert bio.

Jade Mountain, St. Lucia

Your Luxury Ocean Cruise/River Cruise Expert

Do you know what's the main difference between Ocean Cruise and River Cruise?  Can I share with you more?  Either Ocean and River Cruise can potentially take you to any part of the world.

Why cruising? With cruising, you only need to pack once and have the...
Read more from my Your Luxury Ocean Cruise/River Cruise Expert bio.

Celebrity Edge

Your Luxury Group Travel Planner

Group Travel could apply to leisure, business, incentive, family, friends, religious, and destination wedding.  Group Travel Planning could be very overwhelming and stressful.  Why not leave the work to the expert who would oversee all details (flight, resort, transfer, event coordination, and excursions)?

How...
Read more from my Your Luxury Group Travel Planner bio.

Good friends enjoying each other's company

Your Luxury Hawaiian Destination Specialist

Can you name all the islands in Hawaii?  Which are the most popular islands that tourists love to visit and explore?  Are there any All-Inclusive Resorts in Hawaii?  What can you do and see in Hawaii?  Each island is unique, I would suggest you at least plan to spend 2 weeks exploring the main islands.

I...
Read more from my Your Luxury Hawaiian Destination Specialist bio.

Fruit dish at Hawaii

Your Luxury European Vacation Specialist

Is a European Vacation on your bucket list?  If yes, what are some of the destinations that you would like to explore?  I am privileged to have traveled extensively to many European destinations including Germany, France, Spain, Italy, United Kingdom, Croatia, Switzerland,...
Read more from my Your Luxury European Vacation Specialist bio.

Mykonos, Greece

My Travel Albums

2022_05 Celebrity Edge Cruise - Greece and Naples
2022 04 Gems of Southeastern Europe - AmaMagna
Beautiful Ama ship
2021 09 - Familiarization Trip - Jamaica
2020 09 Mexico including resort site visits
Dinner at Dolco
2020 08 Vancouver
Whistler
2020 Punta Cana Resort Site Visits
Majestic Mirage
2019 Costa Rica
Coffee Beans Picking
2019 River Cruise - AMAWATERWAYS
Our sister ship
Certfication - Coached Tour/Suppliers
Certification - Ocean/River Cruise
2022 Avalon Specialist Certification
Certification - Destination
2018 Saint Lucia - voted #1 honeymoon destination
Hike to the waterfall
2018 Grenada - Spice Island
2018 Cruise to Alaska
2017 Cruise to Southern Caribbean
2018 Croatia & Adriatic Sea
Europe
2016 Jamaica

My Travel Stories

Site Visit - Bahia Principe Runaway, Jamaica

Personally toured the resort to allow me to recommend the perfect options for my clients to suit their needs. Do you know there are two sections at this resort?  One is geared to Family with a Water Park and one is geared to the more Luxury clients - Adult only. May I tell you more? #DreamMaker

I...Read more.

Customer Testimonials

Always on top of everything

Thanks Katherine. Yes, you are very prompt and we really appreciate it. I do feel like we’re getting there . And I feel much less stressed than I did 2 days ago!
Denise F, Burlington, ON

An agent with a big heart

Katherine is very organized. She is reliable and readily accessible, answering any questions or addressing any concerns in a timely manner. She had a great attitude, checked in often and made sure we were all set for our vacation. We vacationed to celebrate my daughter's birthday last month. Katherine secretly arranged for the resort staff to make her feel special, and they sang Happy Birthday and brought her a cake during dinner one night. It was a very thoughtful gesture and it brought such joy to my child. I will continue to book with Katherine in the future and highly recommend her services to friends and family!
Nora P, London, Ontario

Just what we need

From the first time Katherine and I spoke I knew she was the travel agent for us. The trust, knowledge, and direction she gave us rest assured us with our booking. Thank you and looking forward to future bookings with you. I definitely will recommend Katherine to my family and friends.
Jaclyn, Toronto, ON

An awesome trip to Spain & Portugal

Katherine is very helpful, answers our questions quickly. She even provides Euros in coins just in case we need them for toilets when we arrive in Spain. Thank you Katherine for your thoughtfulness.
Cheung, S, Newmarket, Ontario

Best Travel Agent

I have worked with many travel agents in the past but none of them have even come close to Katherine’s commitment to customer service and her knowledge. My Mother and I were celebrating her 75th Birthday. I wanted someone who had experience with Hawaii, could direct us to the right hotel, shows, and excursions and Katherine was definitely the person. Katherine truly goes far above expectations and supports you through the entire trip. We needed wheelchair transportation set up and Katherine arranged that and followed up to ensure they would be there for us. For every thing we did she had detailed instructions . She was able to negotiate an upgraded room with the view we wanted, a catamaran ride, and Birthday surprises. It was such a pleasure to work with Katherine, a truly dedicated Travel Agent who delivers the best customer service I have ever experienced! To top it off we received all that at an incredible price! I highly recommend Katherine. You will not be disappointed!
Carrie F, Cambridge, Ontario

Meticulously coordinated Group Vacation

Good morning I am posting this review looking out the window with 4 inches of snow on the ground wishing I were still in Mexico!!!! We were a group of 8 that Katherine managed effortlessly. Our resort was TRS Coral in Mexico aprox 45 min from the Cancun airport ,all was well with the transfer, and we were met at the reception with champagne ,I would recommend Katherine for all your travel needs!!!! Thank you Katherine
Loren F, London, ON

Incredible

I was looking for costs and ideas, and she came through instantly. She was quick to respond and provided options and cost differences. She listened to what I wanted and created a few plans for me to choose from within my budget. I highly recommend working with fun in paradise travel. She planned incredible trips and a perfect vacation for a single mom within my budget. She’s incredible!!!!!!!!
Bre F, London, Ontario

Destination Wedding well planned

Thank you Katherine. We had an excellent week, everyone enjoyed their time there. The wedding was well planned too. I’ll be happy to write a positive review.
Shawn F, Kleinburng, ON

Best Travel Advisor Extraordinaires

Katherine is an absolute found treasure. She is a gem!! After becoming frustrated reaching out to a few travel agents trying to plan a 4 island Hawaiian vacation for 18 days I took to the Internet and that’s where we found Katherine! She has been a godsend! I have never met a travel agent who is as caring and puts her clients first which makes you feel like your her #1 client! She is professional, transparent and I am amazed at her efficiency! Her honesty and integrity is outstanding! She was conscientious about keeping to our budget yet maximizing our $! Katherine goes above and beyond your expectations! Even though our trip is months away she stays in contact with us, keeping the excitement alive. We are thrilled to have met Katherine and to have her as our travel agent Extraordinaires. We are looking forward to planning many more vacations with Katherine and I definitely will be referring my friends and family to her. Your vacation is an investment and Katherine is worth it!
Christina C, Petrolia, On,

UK, Scotland & Ireland

This was my first trip alone and Katherine was very helpful in easing both mine and my parents stress and ensuring that I had the best time by making sure all the little things were checked off. She regularly checked in with me while on my trip to make sure it was going smoothly and was genuinely interested in where I went and what we did that day and answered multiple questions in the days leading up to departure.
Ciara J, London, Caanda

Fantastic vacation don't happen by accident

She was able to accomplish in 24 hours what I had tried to do for months and that was locate and book a reasonably priced vacation for my wife and I. With one phone call I was able to provide Katherine with a wish list of what I was looking for and by the next day she had provided me with well informed vacation options to review and eventually book. The outstanding service doesn't stop there. Katherine provided in the moment updates and brought forward recommendations on how to prepare for our trip. She was readily available to ask questions and not only provided her answer but would check in with our resort as well to clarify. Katherine's network and the ability to connect with the resort was key in arranging special requests and a much better vacation experience then I could have ever predicted Katherine 's bright spirit and welcoming availability made her a delight to work with in planning our trip. I can't wait to work with her again in the near future THANK YOU!!!!
Davd J, London, Ontario

Fantastic vacation by Katherine

I've been planning to get away for some time, two years to be exact. Katherine is a customer of ours, I told her that i was looking at going somewhere warm for the holidays since I knew she was in the business. I was only hoping for suggestions from Katherine because I was afraid that it would be too expensive to book with an agent. I gave her a handful of destinations that we were interested in going to and all the questions we had in regards to visa entrees, passports, currencies, travel insurances, weather for this time of year, and excursions. To my surprise she gave me everything in much detail and helped us in making our decision so much easier. Cuba was amazing! We are ready for our next vacation and we would definitely call Katherine to help us out again.
Chien L, London, Canada

Honeymoon Celebration

My husband and I recently got back from our honeymoon in Runaway Bay, Jamaica. We stayed at the Grand Bahia Príncipe. It was an amazing resort with great food and amazing service. Katherine helped so much from the beginning of the planning to ensure that we had the best honeymoon ever. She was very helpful and knowledgeable when it came to Jamaica as we were first time travellers to Jamaica. When our flight was turned back to Toronto for maintenance issues, Katherine was on the phone right away with Westjet checking on the status of our flight and ensuring that we had transportation to our resort once our flight landed after being delayed several hours. She also helpful in booking our park and fly hotel the day before our flight. Please feel confident booking with Katherine, she is an amazing travel agent who truly cares for her clients.
Sabrina VL, London, Canada

Exceptional Services

Katherine was extremely helpful in planning our trip to Nashville. She was always looking for the best flight times, hotel and experiences that would work well for our family. Katherine was extremely attentive and efficient. She genuinely was concerned about how our trip was going (she sent me a note asking how our flight and hotel were) and also made sure we arrived home safely. Great customer service, felt like a valued customer not just a client. I would highly recommend Katherine and would go to her again for future travel.
Dina B, London, Canada

Dream Vacation for our family - DISNEY CRUISE

I have never met anyone so on top of things like Katherine. She caught multiple errors I had made when filling out my information that would have been costly. She thought of details while planning our vacation that I would have never thought of. Any time I had a question she would reply back within minutes every time. She booked tickets for my family to an event on the ship that I didn't even know was happening and my family had the best time. Katherine really does go above and beyond for her clients. She is so thoughtful and bought my kids little Disney gifts for our trip which was so sweet. I would highly recommend Katherine's services to anyone. She truly is wonderful.
Elizabeth C, London, Canada

Great Experience Despite needing to cancal

When I first contacted Katherine, she got back to me right away. She suggested a few destinations, and sent information on a few resorts. Once we determined St. Lucia as the island we wished to book, she sent through a few more resort options along with her own recommendations. Anytime I emailed her, she got right back to me with answers to my questions. Unfortunately, we had to cancel our booking and Katherine was very understanding and helpful. She went above and beyond to get us our money back, even most of our down payment. I will certainly call Katherine again, should I need to book another trip.
Elizabeth L, Komoka, Canada

The perfect Christmas Vacation

It was great to work with Katherine. She is very knowledgeable and is extremely meticulous when it comes to the fine details. She leaves no stone unturned. She also has a rapport with the 'right people in high places' when their input is required. She goes above and beyond for her clients and surprises them with unexpected things. She is available day and night to service her clients. All in all it was a great exerience. We had a lovely vacation and everything was perfect and worked out better than we had planned!
Daphne L, Oshawa, Canada

DREAM VACATION - HAWAII made possible

Hello Katherine Thank you very much. We appreciate you connecting with both properties to ensure everything is in place. I will let you know if we're extended 'extra special care'. I have noted all your information below. It's much appreciated. Thank you very much for helping us organize this trip. We are very excited and can't wait. Kind regards Ilena
Ilena M, Etobicoke, ON

A week in paradise- “Ya mon-Jamaica is where its

Katherine was over the top when it came to excellence . She was very attentive to everyones needs (there were 10 of us) and strived to accommodate everyones special requests. She sent us on our way with a travel guide and a few extra treats, kept in touch with us during our stay at one of her recommended resorts- the Luxury Grand Bahai Principe, and followed up after the vacation to ensure everything went as planned. Excellent service-Thank you Katherine
Helen A, London, Canada

The best trip of our lives

It has been a while since we have utilized a travel agent but Katherine was referred to us so we decided to try using an agent this time around for our travel. The question now is........."why not use a travel agent"? ....it is so much more convenient should you have questions about your destination or should you encounter problems with your destination. Katherine is knowledgeable, accessible, responsible, thorough and absolutely on track from start to finish with planning your vacation. I would highly recommend Katherine and have so to other people who have booked with her. Eliminate the hassle of searching through the internet and finding out who, what, when, where, why...........Katherine will answer all those questions for you!!!
Anna L, King City, Canada

Stress-free vacation

Katherine has been extremely helpful in booking our first vacation to Mexico. Any questions asked, she would promptly answer or if she was unsure, make contact with our hotel on our part. Any issues regarding the hotel room arisen, Katherine assisted us and informed us of the necessary steps to take and was very helpful. Booking with Katherine is stress free - she digs deep to ensure there are no hidden fees once at the checking into our resort. We will definitely be recommending Katherine to our friends, and will be soon be looking into booking our next trip with her as well. Thanks for a great vacation to Mexico!
Tyler C, London, Canada

California Exploration a blast

Katherine was excellent in planning a complicated trip with many stops. Her research and resources were incredible. She was on top of all items and kept me informed of any changes. Katherine provided alternatives at each step to allow me to customise my vacation experience. Her customer service is top notch. I would not have been able to plan or book this trip without her.
Karen J, London, Canada

A memorable anniversary celebration

Katherine is very informative, helpful and patient with us helping to find a vacation when we had little of no experience with Mexico. We appreciated the extras ie, the gift, the contact with the resort regarding our anniversary, and printed information (booklets on various venues). We were recommended to Katherine by someone at the church who had previously booked a trip. Word of mouth advertising works!!! We enjoyed the weather, the various speciality restaurants, the pools/beach, the resort and the staff were always very pleasant. Thanks again for all your help in our trip to Mexico.
Jim W, London, Canada

My Reviews

64 of 112 people found this review helpful
UK, Scotland & Ireland 2018
This was my first trip alone and Katherine was very helpful in easing both mine and my parents stress and ensuring that I had the best time by making sure all the little things were checked off. She regularly checked in with me while on my trip to make sure it was going smoothly and was genuinely interested in where I went and what we did that day and answered multiple questions in the days leading up to departure.

By  Ciara  from  London, ON
Traveled to  Ireland ~ Europe
I would recommend this agent to my family and friends
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46 of 82 people found this review helpful
enjoyable trip
She kept an open conversation with us during booking, on vacation and after. very helpfully and enjoyable to work with.
By  TandCCard  from  St.Thomas
Traveled to  Jamaica ~ Caribbean
I would recommend this agent to my family and friends

Katherine Poon responded:
Thanks for taking the time to submit your review. Looking forward to working with you in the near future.

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70 of 130 people found this review helpful
Fantastic vacations don't happen by accident
We have just returned from an amazing vacation that was organized by an outstanding agent, Katherine Poon. Katherine was able to accomplish in 24 hours what I had tried to do for months and that was locate and book a reasonably priced vacation for my wife and I. With one phone call I was able to provide Katherine with a wish list of what I was looking for and by the next day she had provided me with well informed vacation options to review and eventually book. The outstanding service doesn't stop there.... Katherine provided in the moment updates and brought forward recommendations on how to prepare for our trip. She was readily available to ask questions and not only provided her answer but would check in with our resort as well to clarify. Katherine's network and the ability to connect with the resort was key in arranging special requests and a much better vacation experience then I could have ever predicted Katherine 's bright spirit and welcoming availability made her a delight to work with in planning our trip. I can't wait to work with her again in the near future THANK YOU!!!!
By  Jackson  from  London, Ont
Traveled to  
I would recommend this agent to my family and friends
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68 of 126 people found this review helpful
Extremely professional and caring service
Katherine is professional, dedicated, attentive, devoted and most of all - a very caring service! We just enjoyed a relaxing, wonderful and memorable trip in Jamaica. We highly recommend her expert travel service to anyone.
By  Tommy T  from  Golden Lake, Ontario
Traveled to  
I would recommend this agent to my family and friends
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67 of 125 people found this review helpful
Best time on a cruise ship.
Follows up with us every step of the way. Great attention to detail. Very passionate about helping others have a great vacation.
By  George  from  ONTARIO
Traveled to  Aruba ~ Caribbean
I would recommend this agent to my family and friends

Katherine Poon responded:
Once again, my pleasure to organize and coordinate your recent cruise vacation on board the Carnival Vista. Glad to hear that you all had a great vacation. I trust that you had returned home with lots of lasting and precious memories. Looking forward to working again with you and your family again soon!

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Destination Expert:

  • Hawaii
  • Caribbean
  • Europe
  • Australia
  • Mexico
  • Dominican Republic
  • East and Southeast Asia
  • Greece
  • Florida
  • Portugal
  • Anchorage

Travel Specialist:

  • All Inclusive
  • Beach Vacations
  • Coach Tours
  • Cruises
  • Adult Only
  • Castles & Cathedrals
  • Celebration Travel
  • Couples & Romance
  • Culinary & Foodie
  • Independent Travel
  • Adventure
  • Christmas Markets
  • Destination Weddings
  • Entertainment
  • Arts & Culture
  • Groups
  • Honeymoons
  • Family Vacations
  • Historical Sites
  • Wine Country Vacations

Top Travel Partners:

  • Air Canada Vacations
  • AmaWaterways
  • Avalon Waterways
  • CIE Tours
  • Classic Vacations
  • Celebrity Cruises
  • G Adventures
  • Kensington Tours
  • Norwegian Cruise Line
  • Sunwing Vacations
  • Globus
  • Iberostar
  • Shore Excursions Group
  • AMR Collection
  • Insight Vacations
  • WestJet Vacations
  • Manulife
  • Monograms
  • Pleasant Holidays
  • Princess Cruises®

Certifications/Awards:

  • Hawaii Destination Specialist
  • College of Disney Knowledge Graduate
  • Amawaterways River Cruise Specialist
  • Celebrity Five Star Travel Parnter
  • Princess Cruises Commodore

Languages I Speak:

  • English
  • Chinese
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